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Senior System Engineer -Avaya in Clayton, MO at NextGen

Date Posted: 5/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Clayton, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Contingent-Senior System Engineer - AVAYA

Position Purpose: Provide operational and technical support to ensure ongoing stability and optimization of the server environment. Design and implement the infrastructure and services to meet business goals.

  • Ensure performance and maintenance of the operating systems on all servers, including end user support, patching, backup and recovery, process automation, server installation and configuration, and various support
  • Analyze system performance and processes and recommend improvements
  • Proactively Identify potential system and network issues, collaborate with appropriate parties on resolutions, and ensure implementation of resolutions
  • Coordinate, schedule, test and implement all enhancements or new releases of the server operating systems and business critical software
  • Understand IT infrastructure and implement storage designs and rollouts
  • Provide technical support for complex issues related to the server and storage environment and applications residing on these servers, including investigating the issues and implementing the solutions
  • Develop and maintain standard operating procedures and protocols
  • Analyze need, determine impact and perform hardware and software installation and upgrades on Wintel, Unix, and storage devices


Duration of Contract: 6+ Month Contract (Contingent to Hire)

Location: 7930 Clayton Rd

Top Skill Sets: Avaya, PBX, Call Flow Development, Session Manager Experience (BSR, LAI Variables) Position is strictly Call Center focused, does not handle upgrades or hardware support.

Education/Experience: Bachelor's degree in IT, related field or equivalent experience. 5+ years of system administration experience. Experience with Microsoft Windows Operations and UNIX systems. Understanding of clustering concepts, backup solutions, patching, system security standards, and virtualization technologies. Understanding of commands/utilities with fiber channel architecture, storage array systems, enterprise backups, and disaster recovery methodologies preferred.

License/Certification: ITIL Certificate or obtain within 18 months of hire.