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NextGen Person

3rd shift NOC in Fenton, MO at NextGen

Date Posted: 3/28/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Fenton, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/28/2019

Job Description

  • Job Description:MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%Qualifications:
    • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.
    • Great customer service skills.
    • Ability to work both independently and in a team environment.
    • Ability to analyze and intelligently troubleshoot issues.
    • Ability to learn quickly and adapt to new technologies and processes.
    • Windows Server experience. Unix/Linux Server experience (preferred).
    • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
    • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.
    • Job DescriptionJob DescriptionProvides assistance to technology users.No budgetary responsibility.Reports to Mgr IT or Mgr IT (SR) as appropriate. • 35%• 35%• 30%Qualifications2. 1-2 years of experience within a technology related field.4. Ability to analyze situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills.
    • 3. Ability to work independently and team environments.
    • 1. Associates or Bachelor degree.
    • Under direct supervision, performs tasks of a general nature to aid in the ongoing support of various systems platforms. Installs, maintains and repairs server devices. Is capable of basic troubleshooting of servers, OS platforms and back office applications. Performs basic tasks as assigned. Follows Departmental standards and procedures. Assists with creation of prepared presentations. Typically front line of contact as service provider and no direct contact with clients.
    • Under direct supervision, can utilize administration software to document and track incidents, requests and provide after-hours end user support. Has basic skills in infrastructure, system and application monitoring of performance and availability. Has basic knowledge of the network infrastructure and able to identify issues and escalation to the appropriate support group. Good understanding of business unit issues as they relate to technology. Works with others in the department to perform routine issue resolution.
    • Identifies and repairs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives. Troubleshoots and resolves end-user problems and ensures correct operation of personal computers. Maintains inventory of computer parts and log of all repairs/service performed. Basic understanding of Maritz IT Services 3 year plan, standards, process and best practices.
  • REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%
  • TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%
  • ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%