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NextGen Person

Administrative - Customer Service - Call Center in Peoria, IL at NextGen

Date Posted: 10/19/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Peoria, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/19/2018

Job Description

Education: Secondary School or equivalent

Years' Experience: 3-5 years

TYPICAL RESPONSIBILITIES/DUTIES:

  • Must be able to use good business judgment when handling non-standard situations as defined in training materials.
  • Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures.
  • Will influence others with positive attitude with a focus on teamwork and cooperation.
  • Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc.
  • Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, etc.
  • Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action.
  • Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc.
  • Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc.
  • Respond promptly to emergency situations and document pertinent information.
  • Actively contribute to team and contact center assignments including various overtime assignments.
  • High School diploma or equivalent required, bachelor's or Associate's degree preferred.
  • Excellent math and computer skills required.
  • Customer service experience in banking, telephone, collections or other related area preferred.
  • DOT drug screen required.
  • Call Center experience strongly preferred.
  • At Ameren, we take diversity seriously.
  • We believe that the full utilization of all human resource potential is critical to achieving the highest competitive advantage and to best serving our customers, suppliers and the community at large.

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