Let’s Connect Today!

NextGen Person

Architect - Aspect Contact Center Suite in Rancho Cordova, CA at NextGen

Date Posted: 8/29/2018

Job Snapshot

Job Description


Position Purpose: Develop and drive the standards, development processes, systems architecture, and design patterns to support IT and business solutions

  • Responsible for overall systems design and architecture, including new solutions and patterns

  • Collaborate with business users and stakeholders through design and implementation, including needs analysis and system requirements

  • Define and refine methodology and standards for setup, design and implementation of the application or technology to meet the needs of the business and IT customers

  • Generate detailed system requirements with cost projections, cost benefit analysis and ROI

  • Train and mentor IT team


  • Experience with cloud technologies, to include Docker, Rancher, Kubernetes, VMware virtualization. Familiarity with public clouds such as Amazon AWS, Google Cloud, and Microsoft Azure is desirable.

  • Knowledge of automation and artificial intelligence technology and concepts, especially Natural Language Processing (NLP), Big Data, and Machine Learning.

  • Bachelor or Master's Degree in Information Technology, Computer Science or related field

  • Prior federal government experience with a software development project in a contractor role.

  • 7+ years of experience in Aspect Contact Center suite - Aspect Unified IP, APM, WFO, AQM, Speech Analytics, Tiles, ACD, IVR, CTI, SIP

  • Candidate must have strong experience as a solutions architect with a focus on the Contact Center, well versed in multi-channel technologies and telephony platforms, with an emphasis on holistic integration on the back-end to perform an end-to-end service

Top Skill Sets: 7+ years of experience with Aspect Contact Center Suite. Experience as an IT application architect. Broad knowledge and experience with many technology stacks.


  1. Software Engineer Jobs
  2. Project Engineer Jobs