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NextGen Person

BA in Orlando, FL at NextGen

Date Posted: 10/3/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/3/2018

Job Description


POSITION SUMMARY:

This role will support the Issue Management Team within the Service Excellence and Reliability organization. This role will have responsibilities for managing an assortment of Issue Management Team functions, which include managing tickets, triaging tickets, facilitating the resolution of client and member facing issues and working special projects, as needed.

JOB REQUIREMENTS:
Proactively monitor, analyze, and escalate Issue Management Team (IMT) tickets. Analyze, respond, and escalate IMT Tasks. Triage IMT tickets and follow-up with Requestors and Support Groups as needed. Facilitate IMT issues that have been or need to be escalated. Lead or participate on internal projects and/or assignments, based on business needed.


KNOWLEDGE AND SKILLS REQUIRED:

• Bachelor's Degree or 3-5 years of relevant work experience

• Solid customer service, analysis, critical thinking, and problem solving experience required

• Ability to follow standard operating procedures and think outside of the box when required

• Ability to handle analysis from issue identification to proposal of potential solutions; Strong business and organizational skills

• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadline

• Demonstrated ability to collaborate and work cross-functionally within a corporate environment

• Proven ability to work independently and collaboratively required

• Proven experience using Microsoft Word, Excel, Outlook, and PowerPoint

• Advanced (verbal and written) communication required

• Excellent time management skills

• Knowledge of and experience in PBM or healthcare a plus


Day shift, but flexibility in hours and days are required