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NextGen Person

Business Analyst in St. Louis, MO at NextGen

Date Posted: 9/6/2018

Job Snapshot

Job Description


TOP 3 CRITERIA:



  • Experience with user experience communications

  • Technical writing

  • SOP documentation


Looking for a content strategist/technical writer to support our internal End User Experience organization. The goal of this organization is to improve technology experience for internal Express Scripts employees and ensure they have access to the right technology at the right time to accomplish their job responsibilities. This individual must be a big-picture strategist, creative thinker and problem solver, consistently producing visual solutions to the technology communication needs of internal employees. This position supports numerous technology experience initiatives in a variety of capacities. The position requires dealing with diverse and oftentimes complex ideas related to technology change and user behavior that need to be translated into clear and cogent communications. Also will assist with Voice of Customer execution, data analysis, communication and follow up to bring open items submitted by internal users to closure.



ESSENTIAL FUNCTIONS



  • Develop, design and present strategic and audience-appropriate content from concept through preparation

  • Work proactively to identify communication and creative initiatives that support the organizational objectives. Drive strategy and execution on such initiatives

  • Collaborate with Manager of Content Strategy to create communications that improve employee experience with technology

  • Analyze and understand end-to-end employee experiences with technology to ensure that all content is consistent in brand/tone/construction and technically correct

  • Write a variety of content as needed, including on-screen instructional/directional copy, informational content, navigational elements, error messages, contextual help messages, alert messages and FAQs

  • Assist in gathering requirements and assessing content needs of a given project

  • Update intake logs, content templates and other standard forms

  • Provide strategic content recommendations and writing/editing support for UX team, product managers, and other content stakeholders

  • Participate as an observer in user interviews and usability testing


QUALIFICATIONS



  • Bachelor's degree in Journalism, Communication or related field

  • 5-8 years of relevant experience or Master's degree with 3-5 years of relevant experience

  • Proficient in MS Office suite - Word, Excel, PowerPoint, Outlook; strong written and verbal communication skills for research communication and design recommendations.

  • Outstanding ability to translate technology changes and updates into communications that are meaningful and impactful for non-technical end users

  • Ability to take direction and to work independently and manage multiple projects simultaneously without compromising quality or attention to detail; Ability to work under extreme pressure and strict timelines, and to thrive in a fast-paced environment; Ability to respond flexible to changing priorities

  • Strong writing/editing skills focused on user experience (work samples required)

  • Experience collaborating with large teams using outstanding communication skills

  • Attention to detail, especially as it relates to complex customer interactions