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NextGen Person

Call Center Representative in Minneapolis, MN at NextGen

Date Posted: 3/8/2018

Job Snapshot

Job Description

Call Center Representative

1 year contract to start

Minneapolis, Mn 55403

Two rotating shifts

7am to 3:30

8:30 am to 5:00 pm

Accessible as the first point of entry for residential gas and electric customers requesting Construction or Design services across various states. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding policies and practices.

  • This position is targeted to a specific customer base of builders, developers, electricians, HVAC contractors and inspectors

  • This position uses various shifts for required department coverage.

  • Must haves: Computer skills Microsoft office products, Word and Excel specifically, strong data entry skills, ability to multi-task

  • Must be customer focused

  • Must have excellent written and verbal communications skills

  • Ability to be a self-starter as well as work in a team environment

  • Must be able to interact well and build working relationships with a variety of internal and external customers

  • Strong data entry skills

  • High School Diploma required

  • College degree preferred