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Customer Service Support in Tempe, AZ at NextGen

Date Posted: 4/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tempe, AZ
  • Job Type:
    Clerical
  • Experience:
    Not Specified
  • Date Posted:
    4/27/2018

Job Description

Customer Service Support



1 year contract to start



**** They are a 24/7 call center so they need to be able to work any time and day off combination between the hours of 4am-10pm.



This is a Teleworker position, but will require the person to work out of Phoenix, Tempe, Mesa, Chandler Arizona.



Candidate will interview in-person inTempe, AZ 85282






This is a full-time teleworker position so all candidates must have dedicated home office space and access to internet @ 50mbps. They will need to have a desk and an ergonomically correct office chair. Candidate will need to verify this. The company will provide all other equipment.




Main Job Tasks and Responsibilities



  • Answer phones and emails professionally & respond to customer inquiries

  • Research required information using available resources

  • Handle and resolve customer complaints & process orders, forms and applications

  • Identify and escalate priority issues & route calls to appropriate resource

  • Follow up customer calls where necessary & complete call reports

  • Must be able to meet and maintain minimum acceptable department standards and goals



Essential Duties include the following:




  • Answer incoming telephone calls and emails and provide a variety of services to the customer over the telephone and via email. Answering questions about facilities/citizen related issues/concerns

  • Working with external and internal vendors. Coordinating responses between vendors and the customer

  • Updates and maintains weekly, daily and monthly follow up reports

  • Enter, dispatch and complete customer Work Orders via computer system, phone or email

  • Identify, research and resolve customer issues using the computer system

  • Follow-up via phone or email on customer inquiries not immediately resolved

  • Recognize, document and alert the leads or supervisors of trends in customer calls

  • Notify technical support of any internet, phone or system issues

  • Other duties and projects may be assigned by the supervisor

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