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Customer Service Support in Tempe, AZ at NextGen

Date Posted: 3/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    Tempe, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Looking for candidates with a stable job history. No job-hoppers for this role. Must be self-disciplined as they will be working from home.

Customer Service Support

1 year contract to start

**** They are a 24/7 call center so they need to be able to work any time and day off combination between the hours of 4am-10pm.

This is a Teleworker position, but will require the person to work out of Phoenix, Tempe, Mesa, Chandler Arizona.

Candidate will interview in-person at 1501 West Fountainhead Parkway, Suite 401, Tempe, AZ 85282

This is a full-time teleworker position so all candidates must have dedicated home office space and access to internet @ 50mbps. They will need to have a desk and an ergonomically correct office chair. Candidate will need to verify this. The company will provide all other equipment.

Main Job Tasks and Responsibilities

  • Answer phones and emails professionally & respond to customer inquiries

  • Research required information using available resources

  • Handle and resolve customer complaints & process orders, forms and applications

  • Identify and escalate priority issues & route calls to appropriate resource

  • Follow up customer calls where necessary & complete call reports

  • Must be able to meet and maintain minimum acceptable department standards and goals

Essential Duties include the following:

  • Answer incoming telephone calls and emails and provide a variety of services to the customer over the telephone and via email. Answering questions about facilities/citizen related issues/concerns

  • Working with external and internal vendors. Coordinating responses between vendors and the customer

  • Updates and maintains weekly, daily and monthly follow up reports

  • Enter, dispatch and complete customer Work Orders via computer system, phone or email

  • Identify, research and resolve customer issues using the computer system

  • Follow-up via phone or email on customer inquiries not immediately resolved

  • Recognize, document and alert the leads or supervisors of trends in customer calls

  • Notify technical support of any internet, phone or system issues

  • Other duties and projects may be assigned by the supervisor


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