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NextGen Person

Deskside Support Tech in Kansas City, MO at NextGen

Date Posted: 2/17/2018

Job Snapshot

Job Description

  • Provide installation, configuration and Tier 2/3 retail technical support for desktop, wireless and infrastructure components for connections with Windows laptops, Apple iPhones & iPads, and peripherals including printers and docking stations.

  • Support for desktop, printer, telephony and network.

  • Customer facing and well groomed appearance with business casual attire required.

  • Loads, moves, carries and/or transports material such as cartons, equipment and other supplies weighing up to a maximum of fifty (50) pounds. Must be able to lift, bend, crawl, climb, etc. as needed to pull and punch down cable.

  • ONLY candidates that have these additional skills, are quick learners and willing to WORK. Team work is key so team player ONLY.

  • Contractor must be equipped with van/suv capable of transporting IT equipment to/from supported retail sites. We will reimburse for rental vehicle or personal vehicle mileage can be reimbursed. Will require insurance coverage for driving position on personal vehicle or rental.

  • Remote Field Technician/Helpdesk Support for Mobility retail stores in the target service area as defined.


  • Remote support of Windows XP, Windows 7, Windows 8, iOS.

  • Support for PC hardware, Apple iPads and iPhones and other emerging technologies as identified.

  • Resolution of blue screen errors and security issues.

  • Support for/with MobileIron or comparable Enterprise Mobile Device Management tools.

  • Support of wireless connectivity including dropped calls, modems and VPN.

  • Support for Exchange Active Sync (EAS).

  • Printer support.

  • RSA token support