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NextGen Person

Engineering Technician in Towanda, PA at NextGen

Date Posted: 4/22/2018

Job Snapshot

Job Description

This role provides support to one or more Product Sponsor Engineers or Quality System Engineers.




Typical activities include:



  • Technical Experiments:


    • Discuss and agree on experimental plans with the lead engineer

    • Enter the plan in the computer system and route for approval

    • Prepare materials for use in the experiment

    • Follow execution on the shop floor, noting issues and opportunities for improvement

    • Submit samples for testing or in some cases conduct tests and record results

    • Discuss results and next step with Engineer


  • Complaint Management


    • Obtain data from Salesforce.com, Sharepoint, or equivalent and initiate and assign investigation to the investigation leaders

    • Document investigation and actions in ETQ-R

    • Support RCFA testing and investigation as needed

    • Interface with field and customer as needed


  • Quality Audits


    • Initiate and document internal Job Cycle Quality audits

    • Perform verification and effectiveness audits on quality complaint investigation corrective actions and internal QI actions


  • RMA Process


    • Work with warehouse inventory control coordinator on Customer quality returns around disposition and Customer complaint assignment


  • Special Production Needs:


    • Write and route Process Orders

    • Follow execution and testing

    • Document and analyze results


  • Other


    • Assist with materials for offsite shipping (MSDS, Shipping Orders, Packaging, etc.)

    • Manage inventory of test and unusual materials

    • Assist Quality and Safety investigations (RCFA, lab testing, etc.)





Skills needed:



  • Proficiency with computer systems (SAP, Excel, ETQ)

  • 2 year associates degree or equivalent