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Field Service Engineer in Highland, IL at NextGen

Date Posted: 9/1/2018

Job Snapshot

Job Description

Field Service Engineer


Travel to various site installations for system startup, system maintenance, or to conduct a training seminar on systems and/or devices manufactured. Design, build, and evaluate equipment required for jobs and projects. This position requires minimum supervision. Reports to: Technical Sales Support and Product Training Manager

Essential Duties

  • Analyze circuits used in devices and other manufacturers' devices.

  • Design circuits used in devices.

  • Coordinate with the Field Service Coordinator, Training Coordinator, and customer to schedule service trips.

  • Write trip reports that describe the detail of the system, device failure, and actions taken. Review the system problem and solution with the System Design group.

  • Travel to customer sites to oversee installations of equipment, perform system startup or required maintenance, provide instructions for customer maintenance, or repair equipment.

  • Design, build, and test breadboard units required for jobs or projects with minimal supervision.

  • Conduct tests requiring selection and adaptation of test equipment and modification of test procedures. Release Acceptance Test Procedures (ATPs) and Acceptance Test Procedure Reports (ATPRs).

  • Evaluate reports and recommend solutions to component and equipment failures.

  • Represent Basler Electric while at customer facilities. Typically, the Field Service Engineer will be the only technical person on the site.

  • Assist Sales to determine cost responsibility.

  • Provide technical support while at Basler facilities.

  • Assist in writing and refining instruction manuals.

  • Write other project reports as assigned.

  • Coordinate handling of required drawings, sketches, or other artwork with appropriate personnel.

  • Perform other duties as assigned.

  • Requirements

  • Extensive travel approximately 70% of the time.

  • Travel worldwide with little advance notice.

  • Bachelor's degree in Electrical Engineering or Associate's degree with electrical field experience.

  • Two years of experience in design or field service engineering is desired.

  • Above average written and verbal communication skills.