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NextGen Person

Help Desk Support Specialist in Maryland Heights, MO at NextGen

Date Posted: 10/12/2018

Job Snapshot

Job Description

Help Desk Support Specialist


Opportunity Overview



  • Support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality

  • Accurately identify and document trends for effective problem management

  • Delivery of solutions provided by other areas of IS that require remote troubleshooting and instruction



Preferred Work Schedule/Hours Training first 2 weeks 8-5; reg work schedules will be between 7:30 am-6pm


Position Requirements



  • General understanding of and the ability to troubleshoot the following technologies required:



  • Windows

  • Mobile devices

  • Remote Access (Windows/Mac)

  • Workstation/Laptop hardware

  • Printers

  • Microsoft Office

  • WebEx

  • Video

  • Phones

  • Wireless networking



  • The ability to think independently and make sound decisions, through the application of technical understanding with minimal direction

  • Diagnose, analyze, and attempt to resolve complex scenarios relating to branch video and phone systems, access issues across multiple platforms, and data connectivity for branches, departments and remote users

  • Complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions and providing general information on supported systems