This site uses cookies. To find out more, see our Cookies Policy

Let’s Connect Today!

NextGen Person

Help Desk Support Specialist in Maryland Heights, MO at NextGen

Date Posted: 11/27/2018

Job Snapshot

Job Description

Help Desk Support Specialist

Opportunity Overview

Position Summary

  • Support the hardware and software infrastructure in the branch and home office environments in a way that ensures continued functionality
  • Accurately identify and document trends for effective problem management
  • Delivery of solutions provided by other areas of IS that require remote troubleshooting and instruction

Preferred Work Schedule/Hours: Training (first 2 weeks): 8:00AM-5:00PM CST; Regular Hours: Vary between 7:30AM-6:00PM CST

Position Requirements

Required Experience

  • Call center experience strongly preferred
  • General understanding of and the ability to troubleshoot the following technologies:
  • Windows
  • Mobile devices
  • Remote Access (Windows/Mac)
  • Workstation/Laptop hardware
  • Printers
  • Microsoft Office
  • WebEx
  • Video
  • Phones
  • Wireless networking
  • Ability to think independently and make sound decisions with minimal direction, through the application of technical understanding
  • Diagnose, analyze, and attempt to resolve complex scenarios relating to branch video and phone systems, access issues across multiple platforms, and data connectivity for branches, departments and remote users
  • Complete user requests and routine troubleshooting scenarios, such as password resets, answering "how to" questions and providing general information on supported systems