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NextGen Person

IT Support in Washington, DC at NextGen

Date Posted: 3/27/2018

Job Snapshot

Job Description

IT Support

3 month contract

( could be extended )

Washington DC 20036

***Candidate will provide high level technical support

This position requires specialized skills or is multi-skilled developed through job-related training and considerable on-the-job experience-Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts-Uses existing procedures to solve routine or standard problems and works autonomously within established procedures and practices-Likely to act as an informal resource for associates with less experience-Completes work with a limited degree of Supervision
It also requires a person skilled in a range of processes, procedures and systems to carry out assigned.
Although there is no supervisory responsibilities the person should be accountable for own contribution. They will be expected to work within standardized procedures and practices to achieve objectives. It is expected that the person is able to solve routine problems using existing procedures and standard practices.

General Job Duties
• Provide high level technical support, dealing with complex issues and implementing smart solutions to nonstandard problems.
• Take ownership of issues, escalate issues as appropriate and work with escalation points through to resolution.
• Participate in standard procedure creation and maintenance, contribute to Knowledge base.
• Participation in out of hour's work and on-call rotation as required.
• Work in a fast-paced environment, be adaptable to continuous change and responsibilities, and work out of different physical office locations when required.
• Under guidance, participate as part of a project team to provide technical support, resolve issues and plan for assigned IT functions.
• Continuously strive to improve, support and identify opportunities to increase efficiency and expand services.
• Perform other duties as required.

Specific Job Duties

• Provide user support both face-to-face and over the telephone.
• Undertake Client Workstation builds (including the configuration of both OS and applications) plus ongoing support.
• Maintain the networked printers.
• Deal with virus issues on workstations and other security specific issues.
• Use client management tools to support PC and laptop environment.
• Utilize the call tracking system for recording all IT issues.
• Prioritize Incident tickets and resolve according to SLA, while performing duties on other Service Requests and Infrastructure project work.
• Ensure assets are recorded and tracked.
• Provide remote support to other offices where possible.
• Provide support for Executive Video and Audio Conferences.
• Occasional travel to other offices to provide onsite support when required.

Education and experience
• Bachelor's in Computer Science, related field or equivalent experience.
• Fluent in English Language spoken and written.
• 3 years + of general experience in one or more of an IT Functions
• IT Service Desk experience required, in Windows Desktop and Server environment.
• Analytical and problem solving skills
• Must be able to work effectively as part of a project team, foster team cooperation.
• Technical, in-depth Knowledge of Windows 7/10 operating systems.
• Technical, in-depth Knowledge of Office 365/2016 and below
• Knowledge of Apple devices (MACs).
• Active Directory and Exchange, administration and technologies.
• Strong TCP/IP and network supporting protocols (DNS, DHCP, etc).
• Mobile support, Blackberry\IPhones\Android handhelds and BES.
• Remote Access/VPN (Cisco IPSec/Any connect/Pulse Secure).
• Stays current with rapidly changing technology and applies it to business needs
• Must be able to effectively communicate technical information to both technical and non-technical personnel.

  • Exposure to Financial environment advantageous.
    • MCP/CCENT desirable