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NextGen Person

IT Systems Engineer III in Town and Country, MO at NextGen

Date Posted: 2/1/2018

Job Snapshot

Job Description

  • Position Objectives:

  • Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change

  • Ensure timely response, escalation, and resolution to promote the rapid restoration of services for all incidents

  • Through review and approval, ensure methodical and successful execution of customer change requests

  • Maintain system stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance

  • Maintain and improve client loyalty and Net Promoter scores

Partner with the Account and Sales team and aid in the regular Service Reviews. Work with the Account team to built a strong client relationship and grown revenue