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NextGen Person

ITSM Lead in Herndon, VA at NextGen

Date Posted: 4/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    Herndon, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


  • At least 10 years-experience in designing and implementing ITSM processes for large enterprises

  • Strong domain experience in data center, cloud, network, storage, security and managed services

  • Experience as a IT service delivery or IT operations lead role

  • Strong communication (including documentation), leadership and management skills

  • Strong analytical and problem solving skills with deep attention to detail

  • Demonstrated ability to set and manage customer expectations

  • Demonstrated ability to prioritize activities and getting things done

  • Experience managing customer and vendor contracts

  • ITIL certification preferred