Let’s Connect Today!

NextGen Person

NOC Analyst-3rd Shift in Fenton, MO at NextGen

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Fenton, MO
  • Job Type:
    Technology
  • Experience:
    Not Specified
  • Date Posted:
    5/15/2018

Job Description

Title NOC Analyst - 3rd shift (midnight to 8:00am)


Contract position: 6 months with right to hire option


Summary of Job Duties:


ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%


MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%


TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%


COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%


REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%


Qualifications:



  • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.

  • Great customer service skills.

  • Ability to work both independently and in a team environment.

  • Ability to analyze and intelligently troubleshoot issues.

  • Ability to learn quickly and adapt to new technologies and processes.

  • Windows Server experience. Unix/Linux Server experience (preferred).

  • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).