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NextGen Person

NOC Analyst-3rd Shift in Fenton, MO at NextGen

Date Posted: 2/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Fenton, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2019

Job Description

Responsibilities / Time Spent (%):

ADMINISTRATION: Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system. - 40%

MONITORING: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues. - 30%

TROUBLESHOOT: Intelligently troubleshoot server, network, and file transfer issues. - 15%

COMMUNICATION: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information. - 10%

REPORTING: Produce reports from monitoring data. Work with customers to develop new reports. - 5%

Qualifications:

    • 4-6 years' experience in a technology-related field, preferably with at least 2 years providing direct customer support.
    • Great customer service skills.
    • Ability to work both independently and in a team environment.
    • Ability to analyze and intelligently troubleshoot issues.
    • Ability to learn quickly and adapt to new technologies and processes.
    • Windows Server experience. Unix/Linux Server experience (preferred).
    • Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
    • Help design, implement, troubleshoot, analyze, and maintain the IT Infrastructure including network connectivity and utilization, server administration, performance tuning, backup and restore and more.
    • This hours for 3rd shift are 12AM-8AM; The person will start on first shift to get training for a few weeks then move to 3rd shift. The shift is Sat-Wed..