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Operations Splt II, OPS in Maryland Heights, MO at NextGen

Date Posted: 9/13/2018

Job Snapshot

Job Description

Req ID: 31173BR

Job Title: Operations Splt II, OPS

Primary Skill: Operational Support

Hours: 8-5pm

Duration: 2 months

Opportunity Overview

Department Summary

New Accounts is responsible for:

  • Assisting with opening accounts;

  • Updating account addresses, registrations, and information regarding persons authorized to act on behalf of the account

  • Monthly statements and tax documents returned due to invalid account address.

  • Process various client account on-boarding and maintenance documents.

Position Summary

  • Responsible for effectively PROCESSING routine and non-routine activities transactions by drawing on multiple information sources and understanding multiple effects of a transaction.

  • Activities may not follow a pre-determined path, rather will require discretion and use of judgment. Functions may include but are not limited to: verifying documents for completeness, adjustments to customer and/or firm accounts, performing calculations relating to exceptions and corrections, and be able to effectively communicate with financial advisors, internal headquarter associates and vendors.

  • Requires basic understanding of the brokerage industry and in-depth knowledge of area systems, processes and procedures including those of related departments and divisions

  • Handle escalated issues requiring in-depth research, communication with other areas of the firm and/or outside contact and work directly with the branch on resolution

Position Requirements

Required Skills

  • Proficiency in Excel

  • Must be comfortable working in a fast paced, team-oriented environment and stay organized to perform and prioritize multiple tasks

  • Must be able to demonstrate attention to detail and commitment to accuracy and quality to ensure department goals and deadlines are met or exceeded

    • This is a high production area. Contractors will be held accountable for accuracy, quality and production numbers

  • Strong customer service focus that supports firm's commitment to exceed client needs

  • Must have excellent written and verbal communication skills

  • Strong analytical and problem solving skills with the ability to apply procedures and guidelines consistently

  • Must have ability to make proper judgment calls based on analysis of available information

  • Must be well organized, possess a strong attention to detail and have the ability to prioritize and perform multiple tasks

  • Previous experience with Microsoft office tools and spreadsheets

  • Emerging Leader qualities. The ability to take initiative to further educate themselves, drive to contribute at a high level and identify process improvements.


  • 3-5 years of account processing experience desired in industry.

  • Knowledge of economic and accounting principles and practices, the financial markets, the industry, the analysis and reporting of financial data, and associated terminology.

  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems with problem solving aptitude.

  • Business related Associate's Degree. Undergraduate degree desired.

Problem Solving:

  • Must be able to identify and initiate viable resolution of non-routine problems with broadly defined parameters

  • Must demonstrate the ability to evaluate current processes to determine opportunities for enhancements and efficiencies

Decision Making:

  • Decisions are relatively complex and non-routine. The associate must pull from past experience and knowledge of processes and systems to make sound decisions

  • Must demonstrate the ability to work with a moderate degree of autonomy. Ability to evaluate risk and use appropriate judgment in decision making when handling exceptions

  • May handle escalations. Those more complex in nature should be reviewed with leader

  • Risk is moderate to high as some decisions may have monetary impact to the client or the firm and/or be governed by regulatory guidelines and rules

Span of Influence:

  • Scope of position involves performing specific core job function, working in collaboration with leaders and associates in related departments to resolve issues and communication with the branches and outside firms

  • The span of influence is moderate as the work performed and the service provided by these associates can impact clients, financial advisors, and internal processes

  • May provide feedback to team members and serve as mentor/coach to less skilled associates, but will not have formal leadership responsibility


  • Bachelor's degree

Additional Notes to Vendor

  • Individual is required to have excellent Excel skills and strong accuracy and speed. Assessments would be helpful but are not required.