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NextGen Person

Production Support Consultant in O'Fallon, MO at NextGen

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    O'Fallon, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • The role performs 24x7 monitoring and support on web based applications

  • Focus is on application operations being ready and at peak performance

  • Will be working with production support and development teams and will be focused on application support, optimizing performance, digging into application performance problems to understand what needs to be done to upgrade performance

  • All work is done in AEM (Adobe Experience Manager) so experience with this would be a differentiator

  • Will be working on deployments, reviewing deployment plan and working on automated deployments

  • Looking for someone who can write deployment plans versus only responding to deployment problems

  • Candidate needs to understand the end to end process, identify latencies and what is slowing down the application and to figure out how to change the architecture to make it perform better

  • Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications

  • Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products

  • Streamlining and standardizing traditional application specific support activities

  • Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders

  • Takes focus on specific projects of Business Operations for a platform. Must possess an engineering background.

  • Ensures platform procedures are developed with best practices and standards and are well documented.

  • Helps to innovate on new methodologies to improve Business Operations.

This position will be mostly 9-5 but some evenings and weekends will be required


  • AEM (Adobe Experience Manager) strongly preferred

  • Java Developer background

  • Experience in application development lifecycles and how they integrate with operations

  • Successful track record in supporting production applications

  • Experience in working across development, operations, and product teams to prioritize needs and to build relationships.

  • Experience in dealing with difficult situations and making decisions with a sense of urgency.

  • Identifying and communicating risks proactively that can prevent incidents for all lines of business.