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Project Manager - Hosting Services in St. Louis, MO at NextGen

Date Posted: 2/23/2018

Job Snapshot

Job Description

POSITION TITLE:
Mid-Level- Project Manager, Hosting Services - 3+ years' experience



PRIMARY ROLE AND RESPONSIBILITIES
The position of Project Manager is responsible for planning, executing, and finalizing Hosting Services projects according to requirements of executed Statements of Work. The Project Manager is also occasionally called upon to direct and manage long-term/on-going projects relating to and in support of Hosting and Data Center Services.



Position



  • Lead the transition of key hosting customers to company's data centers.

  • Manage collection and reporting of key delivery performance and compliance data.

  • Manage new projects for existing hosting customers.

  • Maintain on-going relationship with customers.



Job Responsibilities



  • Work with customers to implement cloud and other hosted services deployment (after contract signature).

  • Define project scope, goals, schedules, resources needed, and deliverables from executed Statements of Work.

  • Identify and manage project dependencies and critical path; plan and schedule project timelines and milestones using appropriate tools.

  • Coordinate with other department managers for the acquisition of required resources.

  • Direct and manage project development through to end.

  • Manage multiple projects and ongoing service management metrics, reports, and data.

  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; liaise with project stakeholders on an ongoing basis.

  • Set and continually manage project expectations with team members and other stakeholders.

  • Identify and resolve issues and conflicts within the project team.

  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

  • Maintain schedule, action plans, and weekly status reports.

  • Coordinate change approvals and policy exceptions as needed

  • Provide independent analysis and execution in order to meet business functions.



Experience



  • Ideal Candidates will have experience as a project manager in a cloud services company and have direct experience in three or more of the following:



  • Experience in transitioning new services into a production environment.

  • Excellent understanding of Service Management, Problem and Incident Management and Change Management.

  • Experience supporting compliance initiatives and maintenance (examples: SAS70/SSAE16, ISO, PCI, or HIPAA).

  • Experience in multiple infrastructure technology domains (networks, servers, storage, security, virtualization).

  • Full lifecycle solution development / delivery experience including transition and support.

  • Familiarity with agile project management techniques.

  • Experience with MS Project.



Required Skills



  • 3+ years of experience

  • PMP certification or similar preferred.

  • Strong meeting facilitation, customer service, and team communication skills.

  • Excellent attention to detail.

  • Ability to work across cultural and language boundaries.

  • Able to establish priorities, work independently, and proceed with objectives without supervision in a high-pressure environment.

  • Excellent verbal and written communication skills with customers and co-workers.

  • Ability to assist in some problem determination and escalation.

  • Ability to work both independently and in a team-oriented, collaborative environment is essential.

  • Candidate should have solid project execution skills as well as strong communication skills both written and verbally.

  • Must be a committed and self-motivated individual able to work some evenings, weekends, and holidays.

  • All successful candidates must be extremely easy to work with, be focused on customer satisfaction and quality, and be absent of a big ego.

  • All of our team members are hardworking, extremely bright, and easy-to-work-with. All successful candidates must also fit that description.

  • Ideal candidates will excel in leveraging the idiosyncrasies and quirks of our and our customers' team members.



WHAT'S IN IT FOR YOU?
The opportunity to work with one of the fastest growing companies in the country, and a great place to work! Company offers comfortable offices in St. Louis and the generous benefits you'd expect from a large company, with the relaxed family-oriented atmosphere of a small company.

We offer an excellent compensation plan, with generous benefits including:



  • 100% paidemployee medical and dental insurance premiums

  • Paid vacations

  • 401(k) Plan with guaranteed match

  • Paid disability insurance

  • Paid life insurance

  • On-site fitness center

  • Free personal trainers

  • Free gym memberships

  • Free refreshments

  • Free fresh fruit and snacks

  • Louis Cardinals & St. Louis Blues tickets for our employees

  • And much more!