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NextGen Person

Research Analyst in St. Louis, MO at NextGen

Date Posted: 4/11/2019

Job Snapshot

Job Description

Research Analyst

Description:

This position is with the Digital Experience Group, more specifically the Member Feedback Program.

Top Criteria:

  • I need someone with user or market research experience, either in school or jobs
  • Designing surveys, using Qualtrics
  • Doing data analysis, and creating research reports.

Responsibilities:

  • Manage current voice of customer listening surveys and implement new surveys using Qualtrics
  • Manage vendor relationships
  • Analyze data, generate insights and provide recommendations for how to improve user/customer/member experience

Qualifications:

  • 5+ years experience in statistics, data analysis or survey research
  • Extensive knowledge of Qualtrics
  • Ability to collaborate across technology and operations teams
  • Ability to synthesize data in a way that is clear and persuasive
  • Experience working within a design or user experience research organization
  • Experience writing surveys