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NextGen Person

Senior Analyst, Network Operations in O'Fallon, MO at NextGen

Date Posted: 6/13/2018

Job Snapshot

Job Description

Overview:
• The Payment Gateway Services (MPGS) Customer Operations team is responsible for providing support for Transaction Authorization, Transaction Settlement, Customer Integrations, and the full array of Gateway services.
• The team also supports the Gateway software through performing User Acceptance Testing with each Gateway software release and working with Software Engineering to resolve defects.
• This role is responsible for providing integration support to the Gateway APIs including both server to server integrations and browser based interfaces.

• Do you have a wide variety of technical skills and enjoy solving diverse problems?
• Are you someone who builds customer relationships and always strives to exceed their expectations?
• Are you highly motivated to learn new applications, and willing to contribute to the technical direction of the applications?

Role:
• Work with external Acquirers, Processors, and other service providers to resolve issues
• Coordinate with other regional support teams to provide follow the sun support.
• Maintains end to end ownership of an issue, ensuring resolution of the issue with the customer
• Coordinate with other regional support teams to provide follow the sun support
• Engages Technical Services or Continuing Engineering teams for infrastructure and application issues

All About You
• Advanced knowledge of the eCommerce payments process
• BS Degree or equivalent combination of experience and formal education
• Proficient in at least one of JavaScript, PHP, C#, or Java with the ability to read & follow all to a reasonable level.
• Intermediate experience working with Linux in a Command Line only environment
• Intermediate knowledge of SQL and relational database functionality
• Thorough understanding of Web Services APIs, especially via REST •
Advanced troubleshooting and technical analysis skills
• Excellent written and verbal communication skills, particularly in the area of communicating complex technical issues with both technical and non-technical contacts