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Senior Business System Analyst in Clayton, MO at NextGen

Date Posted: 7/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Clayton, MO
  • Job Type:
    Technology
  • Experience:
    Not Specified
  • Date Posted:
    7/13/2018

Job Description

Job Title: Senior Business System Analyst (Process Management)


Job #: 1097580


Duration: 6+ months


Open Positions:1


Location: Chesterfield, MO



Job Description:


Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships




  • Contribute to the entire implementation process


  • Drive definition of improvements based on business need and architectural improvements


  • Responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality


  • Consult with users to identify current operating procedures and to clarify program objectives


  • May be expected to write documentation to describe program development, logic, coding, and corrections. Write manuals for users to describe installation and operating procedures



Qualifications:



Top Skill Sets: ServiceNow Platform process-specifically operational processes (Incident, problem change) and service catalog. ITIL processes and process management.



Education/Experience:



  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.

  • 3+ years of related experience. Proficient in Microsoft Applications.

  • Experience with creating documentation, data\process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt, Service Catalog).

  • Experience with implementing ITSM processes or tools in coordination with other IT processes and disciplines (e.g. software development, operations, infrastructure).

  • Experience with Business Process Modeling tools or concepts preferred.