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Senior MS Exchange Engineer in St. Louis, MO at NextGen

Date Posted: 3/29/2018

Job Snapshot

Job Description

The Senior MS Exchange Engineer is the expert and advocate for employee Communications and Collaboration and Productivity Tools and Platforms across the enterprise, including Microsoft Exchange, WebEx and Jabber Unified Communications suite, MS Office ProPlus productivity suite, and email security hardening services including Spam Filtering, Malware detection, DMARC, DKIM and SPF. The Senior MS Exchange Engineer role optimizes business performance by providing direction, support, and best practices in the deployment, updates, and use of Unified Communications, Collaboration and Productivity platforms and applications that support key business processes. Thoroughly understanding these requirements, this role will continually enhance and augment the core capabilities of the technologies to drive a best in class solution that results in increased employee productivity and an improved Employee Experience. ​ The Senior MS Exchange Engineer will report directly to the Director, Workforce Productivity Solutions.



The Senior MS Exchange Engineer will perform engineering tasks associated with Microsoft Exchange and Cisco WebEx platforms in a cloud-based SaaS on on-premises hybrid environment. In addition, this role will be actively involved and engaged in activities surrounding the release and management of MS Office Productivity tools. This role works closely with the Active Directory team, and ideally the candidate will be able to take responsibility for both Exchange and Active Directory engineering tasks. The Senior MS Exchange Engineer is responsible for the overall performance of our Unified Communications, Collaboration and Productivity platforms, development of operational best practices and procedures, knowledge sharing, development and execution of deployments, as well as assisting in the development of support processes to be used by Tier 1, 2, and 3 support teams. This person collaborates with Solution Managers and the Office of the Chief Information Security Officer to execute Solution strategies. Scope of coverage includes cloud-based solutions including Office 365, premises-based Exchange services, unified communications client applications such as Cisco Jabber and Microsoft Outlook, and the email security platforms and measures in place to ensure our freedom to operate.



The Senior MS Exchange Engineer will be the Subject Matter Expert at our company who will have sufficient knowledge to recommend, consult and guide any level of the business in the deployment, security, use, support and/or troubleshooting of the tools and platforms available.


JOB RESPONSIBILITIES



  • Backend SaaS Release Management


    • Manage the construction, availability and configuration of the test environments

    • Test and document results of feature releases, bug fixes, and security releases

    • Coordinate with Information Security and Data Governance teams to ensure solution configurations maintain the appropriate posture and compliance

    • Develop transition plans for the successful implementation of new services and major upgrades to existing platforms

    • Actively participate in formal change management processes and represent Workforce Productivity Solutions on the company Change Advisory Board

    • Manage communications and distribution to proper stakeholders of changes, updates, and deployments of updated versions.


  • Application Release Management (i.e. Cisco Jabber, WebEx tools, MS Office ProPlus, etc.)


    • Test feature releases, bug fixes, and security releases

    • Lead the initial evaluation of updated versions for application First Release candidates, and share with Early Adopters group.

    • Maintain list of Early Adopters for first release updated application versions for the enterprise

    • Survey early adopters to understand and address any discrepancies prior to production deployment

    • Collaborate with LanDesk software distribution administrators to share and understand the processes and content of both the Early Adopters and General Availability of the client software packages to be deployed to the end user

    • Manage communications and distribution to proper stakeholders of changes, updates, and deployments of updated versions.


  • Mergers, Acquisitions and Divestitures


    • Manage the execution of mergers, acquisitions and divestitures as it pertains to transitions to and from our communications, collaboration and productivity platforms

    • Evaluate business requirements and fully understand and document risks associated with onboarding and exiting the platforms

    • Develop and execute transition plans for onboarding newly acquired businesses onto our standard communications, collaboration and productivity platforms, as well as offboarding exiting businesses

    • Perform testing to validate methodologies outlined in the Transition Plan


  • Security and Compliance


    • Consult with the office of the Chief Information Security Officer (CISO) to drive our compliance with cutting edge security measures that assure freedom to operate

    • Serve as the subject matter expert for mail protection technologies including gateway services, Spam and Malware filtering, DMARC, DKIM and SPF

    • Assist the Information Security Office in the investigation and resolution to computer incident response cases and investigations


  • Ongoing Support


    • Provide tier 3 and executive-level support for critical workloads

    • Demonstrate superior customer focus and ability to communicate with non-IT and executive staff

    • Create new processes and identify opportunities to improve current processes for successful Solution support models

    • Develop and maintain operations and support documentation to share with Tiers 1 through 3 and local Desk Side Support levels

    • Distribute process and support documentation to Tiers 1 through 3 and local Desk Side Support operations teams as needs are identified.




Qualifications


EXPERIENCE / SKILLS



  • 7+ years' experience with Microsoft Exchange and Outlook client

  • 7+ years' experience with any combination of Microsoft server-side platforms

  • Experience with security hardening approaches and their impact to the mail enterprise

  • Experience with, and deep understanding of SPF, DKIM, DMARK and management of Spam and Malware filtering services is a must

  • Strong working knowledge of Exchange-oriented interactions with Microsoft Messaging Technology concepts, including ActiveSync, AutoDiscover, DAG, RBAC, PowerShell, DLP, E-Discovery, OAB, Legal Hold, EAC, Exchange client protocols, Exchange Server Roles, DNS, IIS, AD, and SSO.

  • Extensive Experience with Cisco and/or Microsoft Unified Communications applications that deliver enriched web conferencing and Instant Messaging services

  • Expertise in establishing XMPP and SIP instant messaging federations between businesses

  • Excels with Customer Service, Technical Support, and an understanding of the User Experience

  • Bachelors of Computer Sciences, or related field preferred