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NextGen Person

Service Specialist- Compensation & Expense Service in St. Louis, MO at NextGen

Date Posted: 9/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    St. Louis, MO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Responsibility Summary

  • Responsible as a phone service representative, spending a great deal of time answering phone calls

  • Answer incoming requests related to branch expenses and financial advisor compensation

  • Working independently with branch associates to solve problems

  • Work in partnership with team members to provide support as needed

  • Provide branch associates with information, friendly support and reliable solutions

  • Respond to branch associates while meeting call-quality and efficiency expectations.

  • Understand industry laws and regulations

  • Participate in regular department meetings and periodic training sessions

Required Qualifications

  • Strong communication skills - verbal and written

  • Excellent Problem-solving skills

  • Ability to multi-task, and work independently in a fast-paced environment

Preferred Qualifications

  • Prior Customer Service experience

  • Prior Payroll and/or HR experience