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System Administrator (Contact Center Solutions) in Clayton, MO at NextGen

Date Posted: 6/27/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Clayton, MO
  • Job Type:
    Technology
  • Experience:
    Not Specified
  • Date Posted:
    6/27/2018

Job Description

Job Title: System Administrator (Contact Center Solutions)


Job #: 1101273


Duration: 12+ Month Contract (Possible Contingent to Hire)


Open Positions:1


Location: Clayton, MO




Job Description:


Position Purpose: Provide operational and technical support to ensure the ongoing stability to the server environments. Assist in the IT infrastructure design and implementations.



  • Assist in the technical support of the server environment and the applications residing on these servers

  • Mentor System Support Specialist to perform tasks which include but not limited to end-user support, trouble ticket resolution, file-system/disk management, server installation/configuration, and process/procedural updates

  • Prepare and document standard operating procedures and protocols

  • Responsible for schedule, test, and implement enhancements or new releases of the server Operating Systems

  • Work with senior/lead system engineers to understand and implement IT infrastructure designs and rollouts



Qualifications:


Top Skill Sets: Avaya, Call Center background Administering Users, Proactive Outreach Manager (POM) Dialer, EMC Chat Administration. Must be able to conduct system Audit.



Education/Experience:



  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.

  • 0-2 years of experience in the field or in a related area. .

  • Healthcare experience a plus.

  • Basic understanding of contact center applications (ex. CMS, Call Recording Software, Workforce Management Software, Wallboards).

  • Basic understanding and troubleshooting of call flow design and vectoring.

  • Familiar with basic voice network configurations.

  • Customer interface skills. Knowlege of Avaya, Uptivity, IEX, and Spectrum preferred.

  • Able to independently deliver focused or point solutions, with small number of functionality points and/or low complexity.

  • Avaya ACA or equivalent preferred.