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NextGen Person

System Administrator - POM - Avaya IVR in St. Louis, MO at NextGen

Date Posted: 5/25/2019

Job Snapshot

Job Description



Systems Administrator(Job Number: 1131387)

Positions: 2

Must Have: Telecom Background

Top Skill Sets: POM (Proactive Outreach Manager) Avaya, CMS, Uptivity, Call Recording, MAC experience

Avaya Proactive Outreach Manager (POM) is a managed application of Avaya Aura® Experience Portal, linking the capabilities within the platform more closely with the management infrastructure and services. POM provides a solution for unified, outbound capability to communicate through different channels of interaction such as Short Message Service (SMS), or email, or traditional voice and video. POM is an application for interactive outbound voice, SMS, and email notifications. POM provides a prepackaged application that focuses on quicker deployments, shorter time to market, and lower costs. POM integrates with Avaya Aura® Contact Center and Avaya Aura® Call Center Elite to offer agent functionality such as agent blending, pacing, callbacks, conference, and transfer. POM provides the functionality to develop and design a call flow with the help of Avaya Aura® Orchestration Designer.