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NextGen Person

Tech, Ops Support in Kansas City, MO at NextGen

Date Posted: 2/11/2019

Job Snapshot

Job Description

Job Description: Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation.

  • Provide 24x7x365 technical operations support for MasterCard's global infrastructure; with focus on minimizing impact to Customers and internal users.
  • Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes.
  • Regularly perform data analysis to determine MasterCard's performance and identify areas of improvement.
  • Have you worked in a control center environment?
  • Do you like to triage and drive events to resolution?
  • Do you like to interact with Customers, vendors, and support teams on a global scale?
  • Execute Incident, Change, and Problem Management processes.
  • Perform effective vendor management techniques to ensure forward-progress managed Incidents.
  • Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
  • Conduct quarterly Release and patch rollout for European authorization system
  • Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.
  • Associate's Degree or equivalent work experience
  • Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS). •
  • Effective problem and troubleshooting skills.
  • Effective written and verbal communication skills.
  • Effective organization skills.
  • Effective interpersonal skills.