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NextGen Person

Tech Support / Project Coordinator in Denver, CO at NextGen

Date Posted: 2/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Denver, CO
  • Job Type:
    Technology
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2018

Job Description

Just launched a TV APP for iPhones, iPads, Tablets, etc. This is a brand new service and support group



  • Provide technical support for internal and external customers for our digital Platforms

  • Tech support for subscribers through their Contact Us option for accurate programming and any other problems

  • Assists in the rapid assessment of both the nature and severity of customer problems and initiates calls/e-mails to various support organizations as needed (WideOrbit, EDM, Ooyala, Adobe, InterTech, etc)

  • Assist in providing new subscribers with accurate connection

  • Open, update and close trouble tickets - Proficiency measured primarily by working with third party partners to fix issues

  • Work closely with internal and external groups to ensure proper documentation is provided to support our TVE platforms

  • Manage the TVE streaming analytics metrics for our Apps

  • Assist on the on-boarding process of new affiliates into our TVE platforms

  • Create needed documentation for end-users - Manuals, FAQ, Contact us forms, etc.

  • Oversee both test and production environment stages of the project

  • Effectively communicate with clients and various levels of management.

  • Handle multiple forms of electronic communication related to the project.

  • Maintains documentation of daily operations.

  • Manage the 3rd party provider that has been hired to do the packaging and setup for the apps



Qualifications



  • Ability to work in fast-paced changing on-air environment.

  • A team player, who is always respectful, has good communication skills, and maintains a positive attitude.

  • Ability to work under pressure with great attention to detail.

  • Proficient using computer and software applications including MS Outlook, MS excel, MS Word, Web, and other workflow tools

  • Flexibility with work schedule; must be able to work late hours, weekends, and/or holidays when needed for this 24/7 operation.

  • Streaming background beneficial but not required