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NextGen Person

Technical Service Manager in Herndon, VA at NextGen

Date Posted: 10/10/2018

Job Snapshot

  • Employee Type:
  • Location:
    Herndon, VA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


  • At least 10 years of experience in the service delivery of infrastructure solutions to customers

  • At least 5 years of experience in technical support role within a service provider organization providing support to customer applications, systems or infrastructure

  • At least 2 years-experience in designing and implementing ITSM processes for large enterprises

  • Strong domain experience in data center, cloud, network, storage, security and managed services

  • Specific experience with hands-on technical work with one or more of the following technologies is highly desirable: Windows, Linux, virtualization, networking, storage, security

  • Experience with technical project management is desirable

  • Experience with implementing infrastructure solutions is desirable

  • Experience with PCI, SOC, HIPAA, ISO and other regulatory and compliance implementations desirable

  • Strong communication (including documentation), leadership and management skills

  • Strong prioritizing, analytical, problem-solving, skills with deep attention to detail

  • Demonstrated ability to set and manage customer expectations

  • Experience managing customer and vendor contracts

  • ITIL certification preferred

  • May perform other tasks as needed