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NextGen Person

Technician, Network Ops in O'Fallon, MO at NextGen

Date Posted: 2/8/2018

Job Snapshot

Job Description

Overview



  • Globally partnering with our Customers to deliver world class technical support for infrastructures and applications, enabling growth, diversification and new business generation.

  • Provide 24x7x365 technical operations support for global infrastructure; with focus on minimizing impact to Customers and internal users.

  • Monitor the infrastructure, and be a key stakeholder in Incident and Change Management processes.

  • Regularly perform data analysis to determine performance and identify areas of improvement.

  • Have you worked in a control center environment?

  • Do you like to triage and drive events to resolution?

  • Do you like to interact with Customers, vendors, and support teams on a global scale?










Role



  • Execute Incident, Change, and Problem Management processes.

  • Perform effective vendor management techniques to ensure forward-progress managed Incidents.

  • Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.

  • Conduct quarterly Release and patch rollout for European authorization system

  • Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.




All about You





  • Associate's Degree or equivalent work experience

  • Broad knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).

  • Demonstrates the ability to function in 2 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 1 area.

  • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology.

  • Effective problem and troubleshooting skills.

  • Effective written and verbal communication skills.

  • Effective organization skills.

  • Effective interpersonal skills.